Legal
Sales & Refund Policy
Last updated : June 2026
In the event of a dispute arising from a translation into another language, the English version of the Terms & Conditions and other official documents shall prevail.
All sales final
All purchases on project1p are final sale. We do not accept returns or exchanges for change of mind, sizing, or preference. This is clearly stated at checkout before you pay.
Defective or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at pr@project1p.com with your order number and clear photos. We will arrange a free replacement or a full refund, including original shipping where applicable.
How to contact us
Email pr@project1p.com with your order number and a short description of the issue. Our team typically replies within 2 business days.
Refund processing (eligible cases only)
When a refund is approved for a defective or incorrect item, it is issued to the original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.
Non-returnable items
Except for defective or incorrect items as described above, all products are non-returnable — including worn, washed, altered, or personalised items.